FREE SHIPPING
We are glad to bring our customers great value and service. That’s why we
provide free shipping from our warehouses in Asia by ePacket or EMS and
in USA by USPS.

SHIPPING TO OVER 200 COUNTRIES
We are proud to offer international shipping services. However, there are
some locations we are unable to ship to. If you happen to be from one of
those countries we will contact you.

LOST/MISSING PACKAGES
CelestiCross are not liable if the incorrect address is
placed during the checkout process. Please make sure that your billing and
shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.

CUSTOMS
We are not responsible for any custom fees once the items have shipped.
By purchasing our products, you consent that one or more packages may
be shipped to you and may get custom fees when they arrive in your
country.

SHIPPING TIME
Shipping time varies by location. These are our estimates:

United States 8-14 Business days

Canada, Europe 8-15 Business days

Australia, New Zealand 8-15 Business days

Central & South America 10-20 Business days

Asia 8-15 Business days

Africa 15-30 Business days

Max delivery time – 45 business days

*This doesn’t include our 2-5 day processing time.
*All shipping times exclude clearance/customs delays.

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped
but sometimes due to free shipping tracking is not available.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE
MOMENT”.

For some shipping companies, it takes 2-5 business days for the tracking
information to update on the system. If your order was placed more than 5
business days ago and there is still no information on your tracking
number, please contact us.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent
in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best
to help you out.